Fleetz
Privacy

Privacy Policy

Last updated: July 2, 2026

1. Introduction

Fleetz ("we", "us", or "our") is committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental management platform and related services (the "Services").

By using Fleetz, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Full name, email address, phone number, business name, and address when you create an account.
  • Business Information: ABN, company name, trading name, registered address, contact details, and related documentation.
  • Payment Information: Bank account details (BSB, account number, account name) for direct debit, and credit/debit card details processed securely by our payment providers. We do not store full card numbers.
  • Identity Verification: Driver's licence number, licence state, licence expiry date, date of birth, and ID document details for verification against government databases.
  • Customer Data: Information about your rental customers including their name, contact details, address, licence information, and date of birth.
  • Documents: Uploaded files such as vehicle inspection reports, rental contracts, and identification documents.
  • Communications: Any messages, feedback, or support requests you send to us.

2.2 Automatically Collected Information

  • Usage Data: How you interact with our Services, including features used and time spent.
  • Device Information: Browser type, IP address, device identifiers, and operating system.
  • Cookies: We use cookies and similar tracking technologies to enhance your experience.

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information
  • Send administrative messages, updates, and security alerts
  • Respond to your comments, questions, and support requests
  • Analyze usage patterns to improve user experience
  • Detect, investigate, and prevent fraudulent or unauthorized activities
  • Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

  • Payment Processors: Third-party payment processors to handle credit/debit card payments and direct debit transactions securely.
  • Identity Verification: Government-authorised identity verification providers for document verification against Australian government databases.
  • Cloud Infrastructure: Cloud hosting, content delivery, and storage providers to operate and deliver our platform.
  • Email Services: Transactional email providers for delivering booking confirmations, payment notifications, and OTP codes.
  • Legal Requirements: When required by law, court order, or governmental authority.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have given us explicit permission to share your information.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and penetration testing
  • Access controls and authentication mechanisms
  • Employee training on data protection practices

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Portability: Request transfer of your data to another service
  • Objection: Object to certain processing of your data

To exercise these rights, please contact us at privacy@fleetz.com.au.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We may retain certain information as required by law or for legitimate business purposes. When you delete your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

8. International Transfers

Your information may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: